Frequently Asked Questions
Do you have Temperature Controlled Units?
Yes! Our Madison location has temperature controlled unit options to keep your belongings safe.
When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do require a 30-day notice before you move out.
What type of documentation do I need to provide in order to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis unless the customer requests otherwise. We only rent units by a full calendar month.
How do I make a payment?
You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.
What forms of payment do you accept?
Checks, VISA, AMEX, MasterCard, Discover and cash. We do not accept money orders.
How do I know how much storage space I will need?
You can either use our Size Guide on our website or call our manager for assistance.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.
Does there have to be someone in the office to let me through the security gates?
No. When you sign your lease you will be given your own security pass code that will allow you access to your unit during normal access hours.
Do you have handcarts and dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in.
Do I need insurance?
Yes, we require insurance. You can provide proof of insurance if you already have it, or we offer various insurance options.
Contact
Phone:
Email:
Helpful links
Powered by Cubby and Marketing.Storage